Service & Lifetime Support
From the composites engineers, to our team of wheelwrights, to our group of Rider Support reps, Reserve stands behind the wheels we make. Whether you’re flying down the legendary DH track at Ft. William, railing corners at the Mission Crit, or leaving it all out there on Queen Ka’ahumanu Highway, if you break a wheel, we’ll send you a new one to keep you going. If you back over it with your car, we’ll get you a low-cost crash replacement ASAP. We know that missing a ride sucks, and missing a race can mean throwing away months of prep, and we’ll do everything we can to ensure that never happens because of one of our wheels.
Because of the higher weight, not all Reserve wheels are recommended for use on ebikes. The only wheels compatible for use on ebikes are Reserve DH front and rear and Reserve 30 only on front.
File a Warranty Claim
Reserve will repair or replace at its option any Reserve rim or Fillmore valve made by Reserve Wheels that is damaged or destroyed by riding. The warranty will be in effect for the lifetime of the rim or valve and is available only to the original owner.
NOTICE: Our factory and warehouse will be closed between December 9th, 2021 and January 10, 2022 for a systems upgrade. During that time, we won’t be able to ship anything, including warranty items. Please contact our Rider Support and Warranty Team, and we’ll get an order in our system so it ships as soon as possible. Thanks, and apologies for the inconvenience.
Shit happens. Back over a wheel, forget to thread in the axle on your roof rack, or find yourself in the pile-up at Wednesday Worlds? We'll help you out with a low-cost crash replacement rim to get you back to riding without breaking the bank. Just contact Rider Support and we'll be in touch.
Limitations, Exclusions and Disclaimers
The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Santa Cruz Bicycles in its sole discretion. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.
The foregoing warranty is the sole and exclusive warranty offered by Santa Cruz Bicycles. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.